Frequently asked questions
How Motoland works: buying, selling, offers, the garage, the community, safety and your data.
Getting started
Open the app and continue with Apple, Google, or your email. The same account follows you everywhere — listings, chat, offers, and the community.
Go to the Account tab → Edit profile to add a photo, a display name, and your city. A complete profile earns more trust from buyers and sellers.
Yes. Account → Preferences → Language switches between English, Portuguese, Spanish, French, and German; Appearance toggles Light, Dark, or System.
Buying
Open a listing and tap Contact seller — a private conversation starts in the Chat tab. Messages are realtime, and you're notified when the seller replies.
On listings marked Open to offers, tap Make an offer and enter your price. The seller can accept or decline, and you're notified either way. You can have one pending offer per listing.
Tap the heart on any listing or card. Saved items live under Account → Saved, where you can also find your saved searches.
Yes — set your filters on the Search tab and save them. Your saved searches sit under Account → Saved, one tap away whenever you want to run them again.
Add your motorcycles under Account → Garage. The home screen then shows a 'For your motorcycles' row with accessories and gear that fit the bikes you own.
Selling
Tap the + tab, choose a category — motorcycle, accessory, or clothing & gear — then add the details, price, and photos. Your listing appears in search the moment you publish.
Open your listing and use the menu to edit or delete it. Edits show instantly; deleting removes it from search right away.
On your own listing, tap Mark as sold. It stays on your profile marked Sold but drops out of active search results.
You'll get a notification. Open Account → Offers to see offers received and accept or decline each one — the buyer is notified of your decision.
Search results and the home feed show promoted listings first — always marked with the “Featured · Paid” label, because the promotion is paid for — followed by everything else in your chosen order (newest first by default). You can promote a single listing (Featured boost) or subscribe to Motoland Pro to highlight all your listings and remove ads. Advertising from third parties is always labelled “Ad”. Purchases go through the app store you downloaded Motoland from, where you can also manage or cancel subscriptions.
Community
The Community tab is a forum where riders ask questions, share builds, and talk gear, grouped by topic. Follow the topics you care about, then post, comment, and upvote. You can switch between your language's community and the global one.
Anyone who has had a chat or an offer with a user can rate them once, and edit the review later. Motoland does not confirm that a purchase took place and does not check reviews before they are published. A seller's average rating shows on their profile and listings, so you can decide with more information.
Trust & safety
A blue check marks a seller we've verified. Treat it as an extra trust signal — still review the listing, the chat, and the seller's ratings before you commit.
Every listing shows whether the seller declared themselves a professional (a business) or a private person. When you buy from a professional, EU consumer rights apply, such as the legal guarantee. When you buy from a private person, they do not. Motoland does not verify this declaration, so check who you are dealing with before you pay.
Open the listing or profile, tap the menu, and choose Report. Tell us what's wrong — our team reviews every report. You can also block the person so they can't reach you.
Open their profile and tap Block, or manage it under Account → Privacy → Blocked users. Blocked people can't message you, and you won't see each other's listings.
Meet in a public place in daylight, inspect the item and its paperwork before paying, and keep the conversation in the app. Never send money up front or share bank details, codes, or passwords.
Account & support
Account → Preferences → Notifications lets you turn each type on or off — messages, offers, price drops, new matches, and community activity.
Go to Account → Help → Contact support to open a request — we'll reply right in the app, typically within 24 hours.
Listing, messaging, and offers are free — selling never requires payment. Optional paid extras (the Featured boost and the Motoland Pro subscription) only add visibility and remove ads, and featured listings are always marked “Featured · Paid”. Buyers and sellers still settle the sale directly between themselves.
Account → Privacy → Request account deletion. Your profile and listings are permanently removed within 7 days.
Your data is used only to run Motoland — your listings, chats, and profile. We never sell it, and you can request account deletion anytime under Account → Privacy.
Support
Something not working, or have a question? Report a problem and we'll help.
Prefer email? support@motoland.app